With the help of the speech-to-text community, ATSP seeks to eliminate uncertainty and confusion in the field and establish a communal set of standards addressing ethics and professionalism. It is our hope that this Code of Conduct will serve to provide a basis for consumers, employers, and providers to conduct business in a fair, competent, and respectful way.
The Complete Working Draft of ATSP’s Code of Professional Conduct is available for comment.
The Code establishes guidelines and expectations for transcribers and speech-to-text providers through the following tenets:
- Clients and consumers of speech-to-text services have the right to privacy and confidentiality. This section establishes guidelines regarding how information disclosed during an assignment should be treated with respect to outside parties. A non-exhaustive list of illustrative behaviors is available in this section, along with special exceptions.
- Effective communication access is expected from speech-to-text services, and the real-time transcripts provided to them must be clear and accurate. This section establishes guidelines for service provider competence to ensure consistent, high-quality services.
- Unfiltered access to communication is a fundamental principle of speech-to-text services. Service providers must communicate information fairly, completely, and without bias. This tenet establishes guidelines for providers to present the source material in a balanced manner and to avoid crossing the line into a “dual role.”
- Service providers must be professional in their demeanor, speech, and appearance. One provider’s behavior can impact other providers, clients, consumers, and employers alike. This tenet explains what is both acceptable and expected in the role of service provider.
- Business must be conducted in an honest and principled manner. This section is concerned with the fairness of prices with respect to service providers and the working conditions provided to them. It also establishes what it means to be honest, reasonable, and loyal as service provider or employer.
Please leave comments on this working draft in the comments section of the post below. Or contact us at [email protected]. Thank you for reading and providing input!
What is the ATSP Code of Professional Conduct?
ATSP’s Code of Professional Conduct is a foundational set of standards designed to promote professionalism and integrity in the delivery of speech-to-text services.
Why Do We Need a Code of Professional Conduct?
Having clear professional standards is important in any occupation or field. The ATSP Code of Professional Conduct unifies existing professional standards and serves as an educational guide for members of the speech-to-text community.
How Was It Designed?
The Code of Professional Conduct was drafted by a volunteer Ethics and Standards Committee, reviewed by outside subject matter specialists, and then revised by the ATSP Board. The working draft is now available for public comment.
How Will It Benefit Service Providers?
As Transcribers and Captionists know, many incidents and situations that occur on the job do not fall into black and white categories. The ATSP Code of Professional Conduct serves as a resource for speech-to-text providers working in the field. It is not designed to address every possible scenario, nor does it take the place of critical thinking and rational problem solving. Rather, it helps to define the basic ethical principles on which our field is founded, and it provides illustrative examples to help guide providers in their professional decision making.
How Will It Benefit Agencies, Companies, and Offices?
Service coordinators and supervisors may refer to this document when designing or revising the in-house policies that govern their offices, agencies, and companies. Employers will be able to vet their own policies with this Code to promote increased consumer confidence. When challenging situations arise, the ATSP Code serves as a resource for working with employees to determine the best course of action and development.
How Will It Benefit Consumers and Clients?
By establishing a reliable set of expectations, the ATSP Code of Conduct serves as a powerful resource for clients and consumers when advocating for high standards of excellence in the speech-to-text services they receive.
How Will It Be Released?
Over the next five weeks, the ATSP Board will be releasing the working draft of the Code of Professional Conduct one section at a time via the ATSP blog. We look forward to your comments and input!
In the future, the ATSP Code of Professional Conduct will be available publically on ATSP’s website. We may also explore other channels of distribution.
Where Can I Find It?
The Code of Conduct is available as a downloadable PDF.
Who May Provide Comment?
You do not need to be a member of ATSP to provide comment on this working draft. Any member of the speech-to-text community may provide comment, including service providers, service coordinators, agency owners, disability services officials, clients, and consumers. Please share this information with your colleagues.
How Can I Provide Feedback?
As members of ATSP and as members of the speech-to-text community, your feedback is vital to the completion of this document! The attached PDF includes a purpose statement, some practical definitions, and ATSP’s five professional tenets.
As you review this document, please consider the following questions:
- -What is clear or unclear?
- -What is missing or incomplete?
- -What questions does this document raise?
Then provide us with your feedback one of two ways:
- By posting a public comment on our blog
- By sending us your feedback privately via email at [email protected]
How Will My Feedback Be Used?
After public comment has concluded, the ATSP Board will review the feedback we have received and will begin the final steps toward publishing these standards. That may involve soliciting additional feedback/clarification, significant or minor revision, or a Board vote for approval. So as not to stifle conversation, the ATSP Board will refrain from replying to individual comments during the period of public comment.