Service providers conduct themselves in a respectful, professional manner
Consumers and clients who rely on speech-to-text services expect service providers to conduct themselves in a professional manner. However, professionalism is more than just competence; it’s about behavior.
Right or wrong, a service provider’s behavior can reflect not only on the individual providing the services but on the individual receiving services, as well as the profession in general. Service providers demonstrate respect for consumers, clients, speakers, colleagues, interns, and students of the profession, by presenting themselves appropriately in demeanor, speech, and appearance.
- Behave courteously toward consumers and colleagues
- Show up punctually so as not to delay or disrupt assignments
- Immediately inform the consumer and the service coordinator of any unforeseen or unavoidable delays in service provision
- Adhere to individual site policies and established workplace codes of conduct
- Notify your service coordinator if there is a conflict with ATSP’s Code of Professional Conduct and a client’s site policy so that a resolution may be determined
- Freelance service providers who serve as their own service coordinators should notify the client accordingly and actively seek resolution
- Avoid distracting behavior—service providers are most effective when they do not call attention to themselves
- This includes chit-chat or personal messaging that may distract consumers
- Choose attire that is appropriate to the service environment
- Under normal circumstances, clothing should create a professional and businesslike impression while still allowing for full range of motion in the torso and arms
- Special circumstances may require other forms of attire
- Contact your service coordinator if you have questions about the appropriateness of your attire
- Do not use alcohol or recreational drugs before or during the performance of duties
- Please be aware that some prescription medications can also have psychoactive effects that alter perception, mood, alertness, and behavior.
- Maintain poise in the face of difficult situations and challenging assignments
- Approach colleagues privately to express concerns about unprofessional conduct
- If the problem persists, report the inappropriate conduct to your service coordinator
- Report inappropriate conduct immediately when the behavior is grievous or poses a danger to others